Refund policy

Refund Policy

Every Tjenz Gifts product is personalised and made specifically for you. Because each item is custom-created, we are unable to offer refunds, returns, or exchanges once an order has been placed. We kindly ask that you review all personalisation details — spelling, names, dates, and design choices — carefully before completing your purchase.

Damaged or Defective Items

Your satisfaction matters to us. Please inspect your order as soon as it arrives and contact us right away if your item is defective, damaged, or incorrect. Where possible, include photos of the issue along with your order number. We will review it promptly and put it right with a repair, replacement, or refund.

EU 14-Day Right of Withdrawal

For orders shipped within the European Union, please note that the statutory 14-day right of withdrawal does not apply to goods made to your specifications or clearly personalised, in accordance with EU consumer law. Your rights regarding faulty or misdescribed goods remain fully protected.

Contact 

If you have any questions about this policy, get in touch at contact@tjenzgifts.com